Refund Policy

Due to the digital and instantly-deliverable nature of AEGSXpro licenses, all sales are final and no refunds will be issued once a license has been activated or delivered.

By completing a purchase, you acknowledge and agree that you have read this policy and understand its terms before initiating any payment.

AEGSXpro may consider a refund request only in the following exceptional circumstances:

• Payment was completed but the license was never delivered or activated within 48 hours of confirmed payment.
• A verified duplicate payment was made (double-charge) for the same order.
• The platform is completely non-functional due to a critical server-side bug attributable to AEGSXpro (not user environment or configuration).
• The purchased plan features were materially misrepresented on the sales page at the time of purchase.

All eligible refund requests must be submitted within 7 days of the purchase date.

Refunds will not be granted under the following circumstances:

• Change of mind or no longer needing the service after purchase.
• Incompatibility with your personal setup, browser, or operating system (check requirements before buying).
• Partial use of the license period — monthly or annual plans are non-refundable mid-cycle.
• Failure to use the platform during the license period.
• Violation of Terms of Use resulting in account suspension or license revocation.
• Purchasing the wrong plan — please review plans carefully before checkout.
• Source Code licenses: once delivered, no refunds are possible under any circumstance.

If you believe your situation qualifies under our eligible exceptions, follow these steps:

• Contact us via Telegram or WhatsApp within 7 days of purchase.
• Provide your Binance Pay transaction ID and the email address used during purchase.
• Describe the issue in detail with any relevant screenshots or error logs.
• Our team will review the request within 3–5 business days.
• If approved, refunds are processed back via Binance or USDT to the original source within 5 business days.

Instead of a refund, we offer the following flexible alternatives:

• Plan Upgrade: You can upgrade from Monthly to Annual or Source Code at any time by paying only the difference.
• License Extension: Monthly plan holders may extend their license at a discounted rate before expiry.
• Technical Support: If you are experiencing issues, our support team is available 24/7 to resolve problems before considering cancellation.